Surgery Closure
Wednesday 30th August 2023
Please note the surgery will be closed Thursday 31st August 2023 from 1pm until 6pm due to staff training. Telephone assistance will be available for emergencies only. There will be no doctors on site. Many thanks.
Westfield Medical Centre Patient Dashboard
Wednesday 8th March 2023
From here on in we will be providing you all with monthly updates on Practice Activity. Attached are the figures from February 2023.
IMPORTANT INFORMATION - PRESCTIPTIONS
Friday 25th November 2022
Please be advised that we will no longer email prescriptions to pharmacies. This was put in place as an interim measure during the COVID-19 pandemic to help maintain social distancing. Copies of prescriptions are not legally valid and there are potential issues around confidentiality, data protection and clinical error which can occur as a result of sending prescriptions in this way. Therefore, to minimise the risks, we will no longer do this routinely. If you have been issued a prescription as part of a telephone consultation you will need to either collect it from the surgery in person, or it can be collected by your nominated pharmacy the next working day. Please be reminded we do not take prescription…
Free Sanitary Products
Wednesday 9th November 2022
Please see the attached poster with information regarding free sanitary products. Welsh Government and Newport City Council support the right for every person who menstruates to have access to period products when they need them.
Frequently Asked Questions
Wednesday 24th August 2022
Please see the attached document which contains Frequently Asked Questions that we receive often regarding GP services.
Surgery Closure
Monday 1st August 2022
Please note the surgery will be closed from 1pm until 5pm on Thursday 4th August for mandatory training. The phones will be covered by a receptionist who will advise the best route for you to take. Please only call for emergencies, normal service will resume Friday 5th August.
Torfaen Memory Assessment Services
Wednesday 27th April 2022
Please find attached leaflet for patients who are experiencing memory problems. The leaflet provides information on what to expect when being referred to our services.
Cancer - Thriving and Surviving
Wednesday 27th April 2022
These Courses are really helpful for Patients. They are run by Tutors who have or have had Cancer and are truly an amazing resource. The last course was attended by Patients who were starting, having and completed treatment and all did extremely well and the support was amazing. Topics covered include: ways to deal with problems such as fatigue, frustration, pain, isolation, poor sleep and living with uncertainty exercise for staying healthy, flexible and strong making decisions about treatment and complimentary therapies ways to talk about cancer with family, friends and health professionals healthy eating setting goals relationships
Positive Feedback :)
Friday 17th September 2021
So nice to receive some positive feedback, perfect end to the week :) "I just wanted to give some positive feedback to Lucy the practice nurse. Lucy is always very kind professional and knowledgeable. Lucy takes the time to explore health needs and I always feel listened to and helped. She was fantastic with my sons vaccinations also. Thank you. Thank you to the practice the team for your help and support."
New Staff
Monday 9th August 2021
Westfield would like to give a big welcome ro Dr Thomas O'Sullivan and ANP Louise Lidbury.
COVID Vaccinations
Tuesday 16th March 2021
Our final planned Covid-19 vaccination clinic for FIRST doses will take place this Friday 19th March. We will shortly be inviting patients for their SECOND dose of the Oxford AstraZeneca vaccine - you can expect to receive this 12 weeks after your first. Please note this is different to those that have received the Pfizer vaccine, whose two doses may be closer together. If you have not received your FIRST dose, wish to be vaccinated and are in one of the following groups, please contact the surgery after 10am, as soon as possible: • Aged over 80 years (date of birth before 1st April 1941) • Aged 70 or 71 years (date of birth after 1st April 1951 and 1st April 1949) • You have received a…
Surgery Afternoon Closure TODAY Friday 12th February
Friday 12th February 2021
The surgery has been granted closure for the afternoon today to carry out a COVID Vaccination Clinic. The building will be closed to all patients other than those invited for the vaccination. Therefore any prescriptions to be collected would need to be collected before 11.30am. The surgery lines will be diverted, if you have a medical emergency that cannot wait please ring the surgery number and you will be triaged appropriately. We will not be dealing with any prescriptions queries. Thank you
Surgery Afternoon Closure Friday 12th February
Wednesday 10th February 2021
The surgery has been granted closure for the afternoon on Friday 12th February to carry out a COVID Vaccination Clinic. The building will be closed to all patients other than those invited for the vaccination. Therefore any prescriptions to be collected would need to be collected before 11.30am. The surgery lines will be diverted, if you have a medical emergency that cannot wait please ring the surgery number and you will be triaged appropriately. We will not be dealing with any prescriptions queries. Thank you
COVID Vaccinations
Friday 15th January 2021
We are due to start our COVID vaccination clinics Friday 22nd January. The first group to be vaccinated will be our patients aged over 80 years. Please DO NOT contact us we will call patients to book them in as the Health Board are in control of who is called. We will be allocated a list from them on a weekly basis. If you already have a vaccination scheduled elsewhere please be sure to attend that appointment as we cannot guarantee you will be added to our list should you miss it. Thank you
Christmas 2020
Monday 21st December 2020
Merry Christmas & a Happy & healthy New Year to all our patients! 2020 has been a very difficult year for everyone. Throughout the pandemic restrictions imposed on us have meant we have had to adapt quickly to a very different way of working. This has put a lot of pressure on our GP's & our dedicated team of clinical & administrative staff. We have had to alter the way we consult with patients in order to keep everyone safe. Whilst GP's & nurses are able to manage many problems over the telephone, they have continued to see patients face to face when clinically necessary either in surgery or by home visit. We have also continued to provide chronic disease reviews, medication…
The "New Normal"
Monday 7th September 2020
We have had a few phone calls this morning asking when we are "returning to normal". We have spent many weeks preparing for a phased return to General Practice, but we will still not be reverting to pre-Covid times. Unfortunately, Covid19 remains, Public Health Wales show an increase in figures over the last 5 days, and this is something we are monitoring. We want our staff and patients to feel as safe as possible entering the building, for work and for their appointments, therefore staffing the door and limiting the footfall in the practice will be of utmost importance to us. Due to social distancing rules, it is very unlikely that we will ever return to the way…
Flu Vac Update
Monday 7th September 2020
We are pleased to say our first Flu Clinic for children aged 2-3yrs is currently underway this morning. We have now had all our delivery dates confirmed by our suppliers and later this week we will be sending out invites to our over 65's. We will be in touch shortly with regards to Flu clinic dates for our most vulnerable and under 65's at risk patients. Thank you.
Collections from Surgery
Friday 28th August 2020
Please note that if you need to come to surgery to collect a prescription, sick note, letter or any other item we ask that you please come after 2pm. Morning surgery is a very busy time and to enable us to undertake infection control protocols we need to minimise the traffic at the surgery in the mornings. Many thanks
Virtual Wellbeing Courses
Wednesday 5th August 2020
Please see attached information regarding free virtual wellbeing courses. These include sessions on Diabetes, Stance Diabetic Footcare, Living with Long Term Health Conditions and Living with Chronic Pain.
NEWPORT RESPONSIVE FEEDING SERVICE
Wednesday 5th August 2020
Please see the attached information regarding the Newport Responsive Feeding Service. This service offers help with breastfeeding, responsive feeding, formula feeding, building a happy baby and your emotional wellbeing.
Services that Support Individuals with Addiction Problems (drugs, alcohol, gambling)
Monday 15th June 2020
Alcoholics Anonymous Phone: 0800 917 7650 (24-hour helpline) Website: www.alcoholics-anonymous.org.uk National Gambling Helpline Phone: 0808 8020 133 (daily, 8am to midnight) Website: www.begambleaware.org Narcotics Anonymous Phone: 0300 999 1212 (daily, 10am to midnight) Website: www.ukna.org
Services that Support Victims of Abuse (child, sexual, domestic violence)
Monday 15th June 2020
NSPCC Children's charity dedicated to ending child abuse and child cruelty: Phone: 0800 1111 for Childline for children (24-hour helpline) 0808 800 5000 for adults concerned about a child (24-hour helpline) Website: www.nspcc.org.uk New Pathways Rape and sexual abuse counselling service: Phone: 01685 379310 Website: www.newpathways.org.uk Rape Crisis To find your local services phone: 0808 802 9999 (daily, 12pm to 2.30pm and 7pm to 9.30pm) Website: www.rapecrisis.org.uk Refuge Advice on dealing with domestic violence: Phone: 0808 2000 247 (24-hour helpline) Website: www.refuge.org.uk
Community Resources Directory
Monday 15th June 2020
Covid-19, the resulting health and economic worries for many of us, concerns for loved ones and the impact of isolation are likely to have a significant impact on peoples' mental health and well-being. The following organisations can potentially provide telephone support for people struggling with their mental health and well-being and many also have helpful resources on their websites. There is likely to be an increase in the numbers of people seeking help, and CALL has had an increase in its capacity to support an effective response to this increase in demand, so CALL may be a good place to start. If you are a member of staff, you may want to consider how you connect people up with another organisation. You may…
Bereavement Support
Monday 15th June 2020
Please find below details of several organisations providing bereavement support: Cruse Bereavement Care Freephone National Helpline - Community Health The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. National free helpline 0808 808 1677 Cruse in Gwent Local Cruse provide bereavement support to children, young people and adults throughout the Aneurin Bevan area, free of charge. At the moment all support is telephone based because of the Coronavirus pandemic. Phonecalls will be responded to as quickly as possible but there is a waiting list for further input beyond the first contact. Support is provided by our highly trained volunteers. The Gwent office can be contacted on the number below (Monday - Thursday, 10am…
British Red Cross
Friday 12th June 2020
Operational Update COVID-19 Please see the attached flyer for information as to how to access support. Crisis Response Contact Centre The British Red Cross Crisis response Centre (CRCC) operates 24 hours a day, 7 days a week. If you would like to deploy BRC emergency response volunteers to an everyday emergency or major incident you can do so by phoning the CRCC on 0808 196 3651.
COVID 19 Latest Informtion
Friday 5th June 2020
Please see attached the latest information in relation to COVID 19.
COVID 19 APPOINTMENTS UPDATE
Friday 22nd May 2020
At present all appointments requested will be triaged by a GP or Nurse. You must call between 8am & 10am to be added to the list. If the Clinician decide's you need to be seen they will organise a face to face assessment, for your safety we have decided to continue to restrict access to the surgery by only allowing those patients who have been invited to attend. If you call after 10am and your request is urgent and cannot wait until the following day the care navigator will ask the nature of your problem and you will be allocated a telephone consultation with an appropriate clinician. AS WE ARE SURE YOU CAN APPRECIATE WE ARE UNABLE TO MAKE MULTIPLE ATTEMPTS…
COVID-19 Vulnerable / Shielded Patients
Wednesday 29th April 2020
The practice is here to support all of our patients through the current pandemic. Those of you who have received a letter from the Welsh Government, about the importance of taking extra steps to avoid contracting the virus, will be receiving a telephone call from one of our clinicians to check on you, see how you are doing, help you with any current healthcare needs and also to answer any questions that you may have. Patients who have not received a letter can contact the surgery with any concerns or questions. We are here to support you all.
Good Friday and Easter Monday
Thursday 9th April 2020
Please note the surgery will be open Good Friday and Easter Monday for emergencies only. We will not be accepting repeat medication requests or requests for sick notes. It is to assist demand on out of hours services and not a regular service. Thank you
COVID 19 Updates
Monday 30th March 2020
Please note we are unable to provide advice on an individual basis in relation to the current Coronavirus. Ay updates we can provide will be posted to our Facebook page and Website. Alternatively, please use the following Public Health link for all current information: https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/
Government Letters
Monday 30th March 2020
You may be aware that NHS England have sent out letters to certain patients that need to self-isolate. This is not something that is initiated by GP Practices. If you are going to receive a letter this will come directly from the Government.
Requesting repeat prescriptions
Monday 30th March 2020
In order to keep telephone lines free for urgent calls we are still not accepting requests for prescriptions over the phone. You can order your prescription in the following ways. 1. Via My Health Online, if you are already registered for this service. Unfortunately we are unable to accept new registrations at present 2. Telephoning your usual pharmacy who will submit a written request to us 3. Posting your repeat request slip to our postal address, FAO Prescription Clerk 4. We are temporarily accepting repeat prescription requests via email. Please clearly state your full name, date of birth, address and the name, dose and strength of medication you are requesting using the following address enquiries.w93045@wales.nhs.uk PLEASE NOTE: To avoid creating shortages we will not…
False Asthma Advice
Monday 30th March 2020
It has come to our attention that there has been incorrect advice given on social media regarding the issue of "rescue packs" to Asthmatic and COPD patients. We are not supplying "just in case" courses of steroid and anti-biotics (rescue packs) to anyone who is not already having them as part of their usual treatment. Therefore, please do not contact the surgery.
Sexual Health Service
Friday 27th March 2020
Due to the Coronavirus (COVID-19), Sexual Health service provision will be changing. As of Monday 23rd March 2020 9:00am all 'Walk In' services will be discontinued indefinitely. There will be appointments available in 3 hubs:- • Bargoed Health Centre • Cwmbran Health Centre • Cordell Centre Please do not attend these centres if you do not have an appointment. All clients are asked to telephone 01633 431709 for an appointment between 09:00 - 12:00 and 13:00 and 16:30. We are currently offering appointments for all types of contraception and sexual infections (subject to staff availability). Only ring for an appointment if it is absolutely necessary. Do not attend your appointment if you have symptoms of coronavirus. The following booked appointments have been discontinued until further notice - vasectomy, PREP,…
Polite Notice - Patients coming to the surgery
Friday 27th March 2020
Please can you be respectful of the personal space between you and the member of staff helping you. Patients are asked to wait at the red gate until called to the window and even then, we would ask you to remain a good distance away from the window when speaking to the reception staff. Under no circumstances should you lean into the reception area. Unfortunately this is still happening despite Government guidance stating that everyone should respect the personal space of others by standing at least two metres apart. Thank you.
Urgent Routine Appointments
Wednesday 18th March 2020
Staff at the surgery are trying to ring patients who are booked in for appointments, to arrange GP telephone consultations. Please leave your mobiles switched on. If you arrive at the surgery without being screened by telephone (by a clinician) you will not be seen in surgery.
Prescriptions
Monday 16th March 2020
From 8am - 11am today patients can collect prescriptions that have already been ordered and waiting for collection. You will not be able to enter the building and will need to take them from a receptionist through the window. You will be also be able to drop off repeat prescriptions if absolutely necessary with this receptionist, however we would encourage you to register with My Health Online.
Blood Test Clarification
Monday 16th March 2020
Any ROUTINE blood tests/BP will be cancelled with the exception of INR, DMARDS and PSA's. Thank you for your patience.
Appointment Information
Monday 16th March 2020
Currently appointments for smears, baby immunisations, Depo and B12 injections will continue until we notify you otherwise. You should not attend if you have a cough or fever. Please note all patients are being screened at reception.
My Health Online
Monday 16th March 2020
You can collect forms from our receptionist today between 8am and 11am from the window as you approach the front door to register for My Health Online (prescriptions function only), where you will be able to order repeat's online and have your prescription delivered to the pharmacy ready for you to collect. You are also able to print the registration form below and bring it to the surgery, together with your ID documents, where you will be seen at the door by a member of our reception team. Thank you.
Get Set To Go!
Wednesday 11th March 2020
County in the community! Please see the attached poster with details on how to get involved in getting active for your wellbeing.
My Health Online
Friday 6th March 2020
Have you heard about My Health Online? You can request a personal account where you can book routine appointments and order repeat prescriptions. Saving you the hassle of telephoning the surgery or coming down. Please speak to one of our reception team members who will be happy to assist you in setting up your account.
UPDATED Public Health advice regarding Corona Virus
Friday 6th March 2020
If you think you have any symptoms related to the Coronavirus please ring for advice or ring one of the numbers listed below. Please do not come into the surgery and risk infecting other patients or staff. NHS Direct Wales: 0845 46 47 or call 111 Stay at home and seek advice from one of the numbers above.
Direct Physio Service
Friday 28th February 2020
Please note that the Direct Physio service will be closed on Wednesday 1st April for staff training. Thank you
Young LGBTQ+ Support Group
Monday 24th February 2020
Please see the image to the right containing details of the support group for young people who may be struggling with their sexuality or gender identity. If you or someone you know is struggling please contact the support group. Thank you
UPDATED Public Health advice regarding Coronavirus
Monday 10th February 2020
Please see the latest advice - guidance in relation to the Coronavirus.
Supporting Newport People
Sunday 9th February 2020
Supporting Newport People is an initiative run by Newport City Council and the Welsh Government. Please see the attached image for detail of what types of support are available.
Newport Health and Wellbeing Events
Sunday 9th February 2020
On Monday 20th January 2020 between 1pm and 6pm and Wednesday 22nd January Newport City Council, in partnership with Aneurin Bevan Health Board, hosted a community even where a wide range of organisations offered help to improve your health and wellbeing. Please see the attached article for more information on these events.
Clock Cricket proves a big hit for hospital patients
Sunday 9th February 2020
Please see attached an article providing information on this initiative and the benefits to patients taking part.
Newport Live Connect Centre
Sunday 9th February 2020
Please see the attached document providing information in relation to the Newport Live Connect Centre.
Facebook Page
Monday 27th January 2020
We have a brand new Facebook page, just search for Westfield Medical Centre and give us a like :)