Westfield Medical Centre aims to provide high quality health care in a responsive, supportive, courteous manner.
Provide a service which puts patients' welfare at the heart of all we do
Work within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients
Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
Nurture a culture which is innovative, forward looking and adaptable
Now restrictions have eased we have increased our face to face consultations, however to protect our vulnerable patients we would request that anyone attending the practice wear a face covering. Please do not come to the practice if you are experiencing any COVID symptoms.
We operate book on the day appointments between 8am and 10am Monday to Friday. These appointments can be telephone or face to face consultations, these are allocated appropriately depending on symptoms during the booking process.
Patients are required to telephone the surgery before 10am in order to be directed to the most appropriate care provider. Please note that between 8-8.30am the phone lines are particularly busy and you may need to ring a number of times during this period before being connected to a receptionist - please be patient.
Zero Tolerance of Abuse
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients' individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
DISCLAIMER: The contents of this website is provided for information only. We cannot accept responsibility for any events arising from use of the information provided any errors, omissions or use of external links. Despite our attempts at providing as comprehensive and as accurate advice as possible, it is not a substitute for the patient consulting their own Health Professional. In the interest of NHS Cyber-security, we do not correspond by e-mail.