Everyone who works at this Practice is motivated to achieve high quality health services that meet the needs of our patients.
Telephone Recording, Abusive & Violent Patients and our Acceptable Behaviour Policy
For your protection and training purposes, all calls to and from this practice are continuously recorded. The practice has a ZERO tolerance on abusive, aggressive or violent behaviour. In the case of violence, Police will be contacted immediately. In cases of abusive or aggressive behaviour, the first step will be a written warning together with a confirmation of signatory to the Practice Acceptable Behaviour Policy. Thereafter, after a further event, a second warning will be accompanied by a request to the Health Authority for a removal from our Practice list. You will be required to sign an Acceptable Behaviour Contract upon registration at the practice, this enables us to maintain a good Doctor/Patient relationship.
Feedback and complaints
We greatly welcome any form of constructive feedback, which we subsequently review and discuss at our practice meetings. We also operate a complaints procedure in line with national criteria. Miss Dawn Sullivan our Deputy Practice Manager, is happy to discuss with you in person any complaint you may have about our service. If you wish to make a complaint on behalf of a patient, then we may ask the patient for their consent before proceeding with our investigation. A leaflet regarding the complaint procedure is available at reception. There is also an option for the complainant to raise the concern directly with the Health Board and contact details for the Health Board's Putting Things Right team and the Chief Executive via:
• Phoning the Customer Contact Centre - 01495 745656
• Email: puttingthingsright.ABHB@wales.nhs.uk Or available information regarding the Community Health Council, whose details are;
• Tel: 01633 838516 (there is a 24-hour answering service)
• Email: email@example.com
If you, the patient, is unhappy with the outcome, i.e. the person who raised that concern remains unhappy with the practice's response, he/she has the right the ask the Public Services Ombudsman for Wales (PSOW) to investigate and contact details should be provided:
• Tel: (01656) 641150
• Email: firstname.lastname@example.org
Our practice area is confined within the county of Newport extending from
If you would like to register at our practice, you should contact Reception, where one our receptionists will inform you of requirements. You will need to complete a Registration Form, a New Patient Questionnaire, and sign an Acceptable Behaviour Contract declaration. The New Patient Questionnaire should provide us with a brief account of your medical history and medication whilst await the records from your previous GP You will also need proof of your identity and your address before we can accept the completed forms.