Bereavement Support
Monday 15th June 2020
Please find below details of several organisations providing bereavement support: Cruse Bereavement Care Freephone National Helpline - Community Health The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. National free helpline 0808 808 1677 Cruse in Gwent Local Cruse provide bereavement support to children, young people and adults throughout the Aneurin Bevan area, free of charge. At the moment all support is telephone based because of the Coronavirus pandemic. Phonecalls will be responded to as quickly as possible but there is a waiting list for further input beyond the first contact. Support is provided by our highly trained volunteers. The Gwent office can be contacted on the number below (Monday - Thursday, 10am…
British Red Cross
Friday 12th June 2020
Operational Update COVID-19 Please see the attached flyer for information as to how to access support. Crisis Response Contact Centre The British Red Cross Crisis response Centre (CRCC) operates 24 hours a day, 7 days a week. If you would like to deploy BRC emergency response volunteers to an everyday emergency or major incident you can do so by phoning the CRCC on 0808 196 3651.
COVID 19 Latest Informtion
Friday 5th June 2020
Please see attached the latest information in relation to COVID 19.
COVID 19 APPOINTMENTS UPDATE
Friday 22nd May 2020
At present all appointments requested will be triaged by a GP or Nurse. You must call between 8am & 10am to be added to the list. If the Clinician decide's you need to be seen they will organise a face to face assessment, for your safety we have decided to continue to restrict access to the surgery by only allowing those patients who have been invited to attend. If you call after 10am and your request is urgent and cannot wait until the following day the care navigator will ask the nature of your problem and you will be allocated a telephone consultation with an appropriate clinician. AS WE ARE SURE YOU CAN APPRECIATE WE ARE UNABLE TO MAKE MULTIPLE ATTEMPTS…
COVID-19 Vulnerable / Shielded Patients
Wednesday 29th April 2020
The practice is here to support all of our patients through the current pandemic. Those of you who have received a letter from the Welsh Government, about the importance of taking extra steps to avoid contracting the virus, will be receiving a telephone call from one of our clinicians to check on you, see how you are doing, help you with any current healthcare needs and also to answer any questions that you may have. Patients who have not received a letter can contact the surgery with any concerns or questions. We are here to support you all.
Good Friday and Easter Monday
Thursday 9th April 2020
Please note the surgery will be open Good Friday and Easter Monday for emergencies only. We will not be accepting repeat medication requests or requests for sick notes. It is to assist demand on out of hours services and not a regular service. Thank you
COVID 19 Updates
Monday 30th March 2020
Please note we are unable to provide advice on an individual basis in relation to the current Coronavirus. Ay updates we can provide will be posted to our Facebook page and Website. Alternatively, please use the following Public Health link for all current information: https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/
Government Letters
Monday 30th March 2020
You may be aware that NHS England have sent out letters to certain patients that need to self-isolate. This is not something that is initiated by GP Practices. If you are going to receive a letter this will come directly from the Government.
Requesting repeat prescriptions
Monday 30th March 2020
In order to keep telephone lines free for urgent calls we are still not accepting requests for prescriptions over the phone. You can order your prescription in the following ways. 1. Via My Health Online, if you are already registered for this service. Unfortunately we are unable to accept new registrations at present 2. Telephoning your usual pharmacy who will submit a written request to us 3. Posting your repeat request slip to our postal address, FAO Prescription Clerk 4. We are temporarily accepting repeat prescription requests via email. Please clearly state your full name, date of birth, address and the name, dose and strength of medication you are requesting using the following address enquiries.w93045@wales.nhs.uk PLEASE NOTE: To avoid creating shortages we will not…
False Asthma Advice
Monday 30th March 2020
It has come to our attention that there has been incorrect advice given on social media regarding the issue of "rescue packs" to Asthmatic and COPD patients. We are not supplying "just in case" courses of steroid and anti-biotics (rescue packs) to anyone who is not already having them as part of their usual treatment. Therefore, please do not contact the surgery.
Sexual Health Service
Friday 27th March 2020
Due to the Coronavirus (COVID-19), Sexual Health service provision will be changing. As of Monday 23rd March 2020 9:00am all 'Walk In' services will be discontinued indefinitely. There will be appointments available in 3 hubs:- • Bargoed Health Centre • Cwmbran Health Centre • Cordell Centre Please do not attend these centres if you do not have an appointment. All clients are asked to telephone 01633 431709 for an appointment between 09:00 - 12:00 and 13:00 and 16:30. We are currently offering appointments for all types of contraception and sexual infections (subject to staff availability). Only ring for an appointment if it is absolutely necessary. Do not attend your appointment if you have symptoms of coronavirus. The following booked appointments have been discontinued until further notice - vasectomy, PREP,…
Polite Notice - Patients coming to the surgery
Friday 27th March 2020
Please can you be respectful of the personal space between you and the member of staff helping you. Patients are asked to wait at the red gate until called to the window and even then, we would ask you to remain a good distance away from the window when speaking to the reception staff. Under no circumstances should you lean into the reception area. Unfortunately this is still happening despite Government guidance stating that everyone should respect the personal space of others by standing at least two metres apart. Thank you.