Community Resources Directory
Monday 15th June 2020
Covid-19, the resulting health and economic worries for many of us, concerns for loved ones and the impact of isolation are likely to have a significant impact on peoples' mental health and well-being.
The following organisations can potentially provide telephone support for people struggling with their mental health and well-being and many also have helpful resources on their websites.
There is likely to be an increase in the numbers of people seeking help, and CALL has had an increase in its capacity to support an effective response to this increase in demand, so CALL may be a good place to start.
If you are a member of staff, you may want to consider how you connect people up with another organisation. You may want to check in with them after they have made the phone call to see how it went and follow up with them to see how they are getting on. Stable relationships and attachments can help people cope in times of uncertainty, so don't under-estimate how big an impact holding people in mind might have, even if it is in small ways.
C.A.L.L. helplines 0800 132 737
Offers emotional support and information/literature on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service.
C.A.L.L - Tel: 0800 132 737: Offers emotional support and information/literature on Mental Health and related matters to the people of Wales. http://www.callhelpline.org.uk/
C.A.L.L. Helpline has launched a Mental Health text messaging service allowing people to access support and information via a text message from their mobile phone Text 81066.
Additional resources (in alphabetical order)
Whether you're concerned about yourself or a loved one, these helplines and support groups can offer advice and support. Not all organisations will have been able to expand capacity to meet additional needs generated by Covid-19, so this is worth bearing in mind if you are struggling to make contact and perhaps trying elsewhere.
Age Cymru
Age Cymru offer a 'check-in-and-chat' telephone service for the over 70s. Anyone over 70 in Wales can register with Age Cymru, free of charge, to receive a regular telephone call from the charity in either English or Welsh:
Phone: 08000 223 444
Email: enquiries@agecymru.org.uk
Website: www.ageuk.org.uk/cymru/
Alzheimer's Society
Provides information on dementia, including factsheets and helplines:
Phone: 0300 150 3456 (Monday to Friday, 9am to 5pm and 10am to 4pm on weekends)
Website: www.alzheimers.org.uk
Anxiety UK
Charity providing support if you have been diagnosed with an anxiety condition:
Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)
Text Service: 07537 416 905
Website: www.anxietyuk.org.uk
Dedicated Coronavirus resources: https://www.anxietyuk.org.uk/coronanxiety-support-resources/
Beat Eating disorders
Phone: 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)
Website: www.b-eat.co.uk
Email: help@beateatingdisorders.org.uk (adults)
Email: fyp@beateatingdisorders.org.uk (under 18's)
CALM
CALM is the Campaign Against Living Miserably, for men aged 15 to 35:
Phone: 0800 58 58 58 (daily, 5pm to midnight)
Website: www.thecalmzone.net
Ffrind I Mi / Friend of Mine
Aneurin Bevan University Health Board befriending service. Age inclusive:
Website: https://www.ffrindimi.co.uk/
Phone: 01495 241257
Email: Ffrindimi.abb@wales.nhs.uk
Hafal
Helps people in Wales with serious mental illness and their families to work towards recovery. Services include employment training, general support, information, advice and groups:
Phone: Tel: 01792 816 600/832 400
Email: hafal@hafal.org
Website: http://www.hafal.org/
Mind
Promotes the views and needs of people with mental health problems:
Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
Website: www.mind.org.uk
Email: info@mind.org.uk
Text: 86463
MIND Cymru - https://www.mind.org.uk/about-us/mind-cymru/
No Panic
Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD:
Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider's Access Charge
Website: www.nopanic.org.uk
OCD Action
Support for people with OCD. Includes information on treatment and online resources:
Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider's Access Charge
Website: www.ocdaction.org.uk
Email: support@ocdaction.org.uk
OCD UK
A charity run by people with OCD, for people with OCD. Includes facts, news and treatments:
Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)
Website: www.ocduk.org
Email: support@ocduk.org
PAPYRUS
Young suicide prevention society:
Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)
Website: www.papyrus-uk.org
Rethink Mental Illness
Support and advice for people living with mental illness:
Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)
Website: www.rethink.org
Samaritans
Confidential support for people experiencing feelings of distress or despair:
Phone: 116 123 (free 24-hour helpline)
Website: www.samaritans.org.uk
Newport and Gwent Phone: 01633 259000
SANE
Emotional support, information and guidance for people affected by mental illness, their families and carers:
SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)
Textcare: comfort and care via text message, sent when the person needs it most: www.sane.org.uk/textcare
Peer support forum: www.sane.org.uk/supportforum
Website: www.sane.org.uk/support
The Silver Line - 24hr free helpline for older people
Phone: 0800 470 8090
Website: https://www.thesilverline.org.uk/
Dedicated Coronavirus resources
YoungMinds
Information on child and adolescent mental health. Services for parents and professionals:
Phone: Parents' helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)
Website: www.youngminds.org.uk
Learning Disabilities
Mencap
Charity working with people with a learning disability, their families and carers:
Phone: 0808 808 1111 (Monday to Friday, 9am to 5pm)
Website: www.mencap.org.uk
Parenting
Family Lives
Advice on all aspects of parenting, including dealing with bullying:
Phone: 0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)
Website: www.familylives.org.uk
NSPCC
Protecting and supporting children from abuse:
If you're worried about a child: 0808 800 5000
If you're under 18: 0800 1111
Relationships
Relate for children and young people
Relate is a confidential space for young people to express their thoughts, feelings and emotions. It provides a live chat service to connect to a trained counsellor. Relate also provides counselling for children and young people face-to-face, by phone, and online:
Phone: 0300 100 1234
Website: https://www.relate.org.uk/relationship-help/help-children-and-young-people/children-and-young-peoples-counselling
Young Minds
Provides a telephone helpline service for parents concerned about their child's emotional and mental health. The website has a range of useful information and resources for both parents and young people:
Phone: 0808 802 5544
Website: www.youngminds.org.uk